Aosom Steel Frame Bicycle Bike Cargo Trailer Luggage Cart Carrier 110lb Hauler

We ship only within the 48 contiguous United States. We do not ship to Alaska, Hawaii, US protectorates (i.e.- Puerto Rico), PO boxes, or APO/FPO addresses.

With warehouses on both coasts, we may be able to reach most of our customers within a 3-business day timeframe. From time to time a warehouse is out of the product and the warehouse further from you'll have to fulfill the order which could make the ETA up to 6 days. Some of our larger product (such as outdoor furniture sets) is best shipped via LTL (Less than Truck Load) freight to best ensure protected delivery, and once the shipment arrives, FedEx will require an appointment to deliver the order, so please include a phone number in your order you'll be reached at. Someone will have to be present to take delivery of LTL shipments and sign for the delivery (drivers only offload the product into the driveway; any additional help by the driver will require an additional charge).

Please double check the delivery address prior to ordering to ensure your package reaches its intended location. We will be able to only ship your order to the PayPal verified address given to us at the time you checkout. If you contact us with a change of address and we haven?t processed the order yet, We will be able to make the change. If the order has already been processed and is on the FedEx truck (even if the order doesn?t show shipped in the marketplace), or has movement on FedEx.com, you only want to create an account on https://www.fedex.com/us/delivery/, and it is possible for you to to redirect your package(s).

4. Aosom's Cancellation Policy

We try to process orders within one business day (except Sat, Sun and holidays) whenever conceivable, so if you cancel the same day, we must be able to keep the order from shipping and have you refunded within 1-2 business days.

If you cancel and the product has already shipped, we will be able to attempt to have the carrier RTS (Return To Shipper) the product back to us, but this is not all the time successful and we will be able to need for you to monitor the tracking to refuse the product if they try to deliver. Once the item is confirmed en route back to us, your refund will be processed within 2-3 business days.

Thousands of customers have been happy with our customer service as a result of our easy returns program which makes your purchasing experience as simple as conceivable.

We accept returned items within 60 days of purchase for any reason. Please message us for an RMA (Return Merchandize Authorization) from the marketplace you purchased our product. Please do not ship back without an RMA, because the return could get lost or not accepted as unauthorized.

All returned items are shipped back to one of Aosom?s warehouses at the buyer?s expense, despite the fact that there are no restocking fees. If the item is defective or damaged, and we have chosen to have the item returned after seeing the pictures, we will be able to issue return shipping at our expense.

For items that are defective or damaged, Aosom may require pictures to help us resolve the appropriate next step, which may be replacement parts, or a replacement unit. At the present time, we understand people?s time is valuable, so supplying pictures when you message us will help us assist you faster. Depending on the damage, there are times when We will be able to use the pictures as the actual return, thereby eliminating the time and hassle of packaging up the product and returning it to us for an exchange or refund.

Please allow 2-3 business days for the refund to issue once the item has been returned, or we have stated your pictures are counting as your return.