You are bidding on only what is in the description and what is pictured in the photos, unless stated in a different way. If it isn’t listed in the description or package item list and you do not see it in the photos provided then it isn’t included. Some pictures were taken from the earlier version of the product and do not correspond to the latest version of the product. Please do not assume anything about a listing. If you’re unsure about something, e-mail us before you bid.
Payment will have to be received within 10 days of close of auction. Product availability is not guaranteed after 10 days. If you, for some reason, can not pay within 10 days, please notify us of your situation. If after 10 days we have not received payment without notification, we will be able to file for a non-paying buyer notification, and we will be able to resell the item. We reserve the right to void the auction on the subject of late bid withdrawals.
Northwest Outdoor’s policy is to leave feedback once an item ships. In the event that there’s a problem with your order or product, please contact us first so we will be able to attempt to unravel the issue before leaving negative or neutral feedback.
This is an auction – All sales are final unless they are found to be damaged or defective. All items come with PrimeDealMount’s 30-day return period unless advertised in a different way. After 30 days, the balance of the warranty is carried direct with the manufacturer, manufacturer’s representative, or warranty provider.
If the item you have ordered is defective, contact us within the 30-day return period and we will be able to replace the defective item for you, unless the original warranty supersedes our 30 day return period. In the event that a suitable replacement is not available, a refund will be issued in the form of the original payment method or a company check.
Specific terms are:
- Customer will have to request the RMA number within 30 days from the date the order was shipped. After 30 days customer will have to contact the manufacturer, manufacturer’s representative, or warranty provider directly for repair/replacement.
- Short-shipments, DOA (Dead On Arrival) and Deviations products will have to be reported within 5 days from delivery date.
- Software, including but not limited to Operating Systems, Commute Guides, and related items, CANNOT be returned once they have been opened.
- RMA numbers are valid for 14 days from the issue date, meaning the returning product will have to be shipped by the customer and received by PrimeDealMount within 14 days. RMA numbers will not be extended or re-issued.
- All returned products found to be non-defective upon inspection will be subject to a restocking fee. Returns that have not been opened will be subject to a 5% restocking fee. Non-defective returns which have been opened will be subject to a 15% restocking fee.
- Returned items will have to not have any signs of abuse or intentional damage. We carefully inspect returned items before issuing refunds, credits, or exchanges. No returns will be accepted if the original packaging is damaged and/or missing accessories.
- Buyer is responsible for all return shipping charges.
- Refunds will be decided by the purchase price of the product. All fees including original shipping and restocking fees are NON-REFUNDABLE.
- Non-defective returns that included FREE SHIPPING in the original purchase have an embedded shipping cost that is non-refundable.
- A refund may be issued if replacement is not available.
- Merchandise must be carefully packed and shipped via traceable means.
- We aren’t responsible for any losses in the mail even as returning returned merchandise.
- Once we receive your return we will be able to ship a replacement or process a credit within 5 business days.