• Returns
• Shipping
• Payments
• Warranty
• International Policies

• Return for refund within: 30 days
• Return for replacement within: 30 days

Standard Return Policy Overview
You may return merchandise purchased from Sonic Electronix for a refund or a replacement, provided that the procedures and requirements are followed. All returns require a return merchandise authorization (RMA) number. An RMA number must be issued within 30 calendar days after the date of purchase. An RMA number is valid for 14 calendar days after it is issued.

Refunds
A processing fee of 10 percent will apply to the value of merchandise returned for a refund. Refunds are applied to the payment method used at the time of purchase 5-10 days after our receipt of the returned merchandise. We will be able to only refund the value of the merchandise returned, not the shipping cost. On items with free shipping returned for a refund, the original shipping cost that we paid the shipping courier will be deducted from your refund.

Exchanges
If you purchased a product that you wish to exchange for an alternate item, you’ll return the item for a refund and simply place a new order for the item you desire. We do not apply store credit to your new purchase. If we see a new purchase for equal or greater value of your return, We will be able to waive the 10 percent processing fee.

Defective Merchandise
Merchandise that is discovered to be defective upon receipt will be replaced. You might also return defective merchandise for a refund; alternatively, a 10 percent processing fee will apply. The processing fee will only apply if you choose to return the merchandise for a refund. No fee will be assessed if we are permitted to get to the bottom of the issue by replacing your defective merchandise.

Damaged Merchandise
All packages are inspected for damage prior to leaving our warehouse. If your merchandise is damaged All through shipment by the shipping courier, please contact us immediately as we must be informed within 10 calendar days from the date of receipt for all damage/shipping related claims. Damaged merchandise can be replaced with the same model only. You might also return damaged merchandise for a refund; alternatively, a 10 percent processing fee will apply. The processing fee will only apply if you choose to return the merchandise for a refund. No fee will be assessed if we are permitted to get to the bottom of the issue by replacing your damaged merchandise.

Return Shipping
Return shipping cost (the cost to send merchandise back to our store) is comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.

If an item you received is defective, We will be able to definitely replace the item with a new one; alternatively, we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will be able to ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.

Replacement Terms
We will be able to send a product replacement for an authorized return following the completion of receiving and inspection at our facility. The replacement will ship within four business days following our receipt of your return (except for weekends and national holidays). We do not send advance replacements or replacements before we receive and inspect the returned merchandise.

To receive a replacement quicker, you may place a new order for the same item (shipping not included), and We will be able to issue a refund for the full value of the returned product (including shipping), upon completion of our return process.

Returning Items
Please send us a message through eBay or contact us by phone at 1-877-BUY-SONIC (1-877-289-7664, Monday-Friday, 7:00AM-5PM Pacific Time) to receive an RMA number. You’re going to be required to complete our product return form which will also provide helpful instructions for your return.

All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), included warranty cards (without markings), and all instruction booklets and paperwork. The RMA number or any other inscriptions must not be written or printed on the product box or packaging. We will be able to not process the return if any of these conditions don’t seem to be followed.

To locate the nearest shipping outlet, you may contact the following carriers:

• UPS: (800) 742-587 or http://www.ups.com
• FedEx: (800) 463-3339 or http://www.fedex.com
• USPS (Post Office): (800) 275-8777 or http://www.usps.com

Needless to say, returned merchandise that is lost or damaged All through transit is solely the shipper’s responsibility (which is you when you return a product to us). It is very important save the tracking information and to properly insure all merchandise being returned to Sonic Electronix.

Return Exceptions
Although our return policy is moderately flexible on most items, there are some exceptions, as written below:

• Any product not purchased from Sonic Electronix
• Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or differently unreadable serial number
• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
• Any product from which the UPC code has been removed from its packaging
• Any product that exhibits physical damage or abuse
• Any product for which you have submitted a mail-in rebate

Products that don’t seem to be eligible for return for any of the above reason(s) will be sent back to you at your cost and expense.

The default shipping rate and method listed are for residential or commercial destinations within the continental 48 United States (PO Boxes not included). 

Additional shipping fees are required for all other locations including, but not limited to:
• PO Boxes, APO/FPO locations, Alaska, Hawaii, Puerto Rico, Guam, Canada and other countries outside the USA.

We will make every attempt to process and ship all items within 2 business days of your cleared payment. Following order processing, please allow proper time for delivery. UPS Ground shipments arrive within 3-7 business days. To provide the most affordable rates, small items shipped via Standard Flat Rate Shipping or USPS First Class Mail ship via a joint effort by DHL and USPS and are delivered within 7-10 days from the date of shipment.

We will update your eBay record with tracking information and send an e-mail confirming shipment. If 3 business days have passed since you sent payment and you do not receive an update through eBay or a tracking number via e-mail, please contact us immediately through eBay or phone at 1-877-289-7664.

International customers are responsible for any and all customs, import duties, brokerage fees, and taxes. They don’t seem to be included in the item price or stated shipping charges.

You have 60 days from the date of purchase to return an item. Defective returns will be repaired or replaced. If your item is unopened or not installed and Like New then you may return it for a refund or exchange it for another item.

All product returns require a return authorization number (RA). An RA number must be issued within 60 calendar days after the date of purchase; it is going to be valid for 14 calendar days after it is issued.

For further details, please see the return policy specified in the item’s description policies tab.