All Auctions won, and Buy It Now items may be combined into one shipment to save on shipping costs. Bid on as many items as you like, when the auctions end, use the cart function to checkout. Orders that total $250 or more get free shipping. All orders under $250 have a flat shipping rate of $39.99. Please let us know your preferred day to receive your shipment when checking out. All orders sold after 9:00 am Mountain time will ship the next morning with overnight delivery. Our shipping days are Monday, Tuesday Wednesday.
All live items are shipped by Fedex through Priority Overnight Service, Monday and Tuesday. We are also happy to ship to your work or office. Certain remote areas are delivered later in the day. We use specific packing means necessary to ensure the safe arrival of your live coral.
We do everything in our power to make curtain your coral arrives alive in the best condition absolutely possible. In the unlikely event of a DOA (Dead on Arrival), you must send a very clear digital photo within 2 hours of delivery or claim will be instantly denied and refund will NOT be issued. Beyond 2 hours of arrival begins proper coral husbandry to keep the coral alive, we are not responsible for the husbandry provided to the coral beyond the first 2 hours of arrival. We may ask for you to ship back the deceased animal, so please do not dispose of it. Once we receive the digital photo, and we receive the deceased coral (if applicable), we will issue a refund upon review. Refunds are issued based on circumstances and are at the discretion of our team, Refunds are not guaranteed.
We cannot be held responsible for mechanical or weather delays that may cause your Fedex shipment to arrive late. We can hold corals for up to one week once payment has been received, unless other arrangements are agreed upon. Beyond that, we are not responsible for the coral, and cannot guarantee replacement of the same coral purchased. This Item is considered perishable, perishable items cannot be insured with FedEx. FedEx will not review or consider claims on perishables.
We are not responsible for incorrect addresses provided by the buyer.