Buy It Now items may be combined into one shipment to save on shipping costs.
Bid on as many items as you like, when the auctions end, use the cart
function to checkout. Orders that total $250 or more get free shipping. All
orders under $250 have a flat shipping rate of $39.99. Please let us
know your preferred day to receive your shipment when checking out. Our shipping days are Monday, Tuesday.
All live items are shipped by Fedex through Priority Overnight Service, Monday and Tuesday. We are also happy to ship to your work or office.
Certain remote areas are delivered later in the day. We use specific
packing means necessary to ensure the safe arrival of your live coral. In the
unlikely event of a DOA (Dead on Arrival), you must send a very clear digital
photo within 2 hours of delivery. We may ask for you to ship back the deceased
animal, so please do not dispose of it. Once we receive the digital photo, and
we receive the deceased coral (if applicable), we will issue a refund upon
review. Refunds are issued based on circumstances and are at the discretion of
our team, Refunds are not guaranteed.
We cannot be held
responsible for mechanical or weather delays that may cause your Fedex shipment
to arrive late. We can hold corals for up to one week once payment has been
received, unless other arrangements are agreed upon. Beyond that, we are not
responsible for the coral, and cannot guarantee replacement of the same coral
purchased. This Item is considered perishable, perishable items cannot be
insured with FedEx. FedEx will not review or consider claims on perishables.
We are not
responsible for incorrect addresses provided by the buyer.