Model #: HERO-02
We process and ship all orders WITHIN 1 BUSINESS DAY if not the same day of cleared payment! All domestic orders are shipped by USPS Priority Mail or USPS First Class Mail only. Tracking information is provided for all shipments leaving our warehouse. An automated email will be sent to the email address listed on your Ebay account once your purchase has been processed and shipped.
Shipping Addresses: We ONLY ship items to the address provided at checkout. If you find that you have provided a different address than where you wish to have your item shipped to please contact our customer service department as soon as conceivable. We will be able to cancel your transaction through Ebay and you may repurchase your item with the correct shipping address.
Ebay Global Shipping: Tracking information is available for Ebay Global Shipping customers. You’ll find your tracking number on the Orders Detail page of your Ebay account so that you could track the status of your shipment.
International Ship to Locations: If you cannot select your country to view the shipping rate under shipping and handling; then unfortunately which means that we do not ship to your country.
Returns are accepted within 30 days of receiving your item. You may open a return request through Ebay’s Hassle Free Returns and We will be able to be notified by Ebay of your return. DO NOT apply return shipping labes directly to the product or the product retail packaging! All returns will have to be properly packaged for shipment with return postage applied to the shipping material. Non-defective returns will have to be in their original packaging, unused, unopened, and include all parts, pieces and literature . A tracking number is required for all returns and they are On a regular basis processed within 2 business days of being delivered. All refunds for returns are given as money back to the original payment. Please refer to the return policy section under the shipping and payments tab for further details regarding returns
We take pride in providing our customers with quality products as well as a superior buying experience. Will have to you have any questions or concerns regarding your purchase please contact us before leaving feedback. So that we may have the opportunity to answer your questions and get to the bottom of any issues that you might have. Our customer toughen team works very hard to answer questions within 1 business day Monday through Friday.
We have designed this section to benefit our customers so that some questions may be answered in no time. If you do not see your question below please do not hesitate to contact us through Ebay Messaging so that our customer service department can assist you in getting your questions answered.
- Can I choose a different type of shipping for my package? Please check under the payments and shipping tab of the listing. We provide upgraded forms of shipping through USPS if you want upgrade your shipment. If a particular shipping method is not listed then unfortunately it isn’t provided.
- Will you sell your item to me for less than your buy it now price? Sorry, Our best price is all the time the Buy it Now Price.
- Can I change my shipping address after I have completed checkout? If you find that you wish to have to change your shipping address after checkout then please contact our customer service department as soon as conceivable. We will be able to cancel the transaction through Ebay and you may repurchase your item with the correct shipping address.
- Can I pay with something other than PayPal? We only accept payments through Paypal only. Buy it Now items require immediate payment at checkout.
- When will my package be shipped? How will I know when it has been shipped? We most often process and ship all purchases WITHIN 1 BUSINESS DAY if not the same day of cleared payment! All domestic orders are shipped by USPS Priority Mail or USPS First Class Mail only. Tracking information is provided for all shipments leaving our warehouse. An automated email will be sent to the email address listed on your Ebay account once your purchase has been processed and shipped
- I’m missing my tracking number? Did you send it? I paid for the item 24 hours ago and I still wouldn’t have it? Where is it? Tracking information is available for all items shipped from our warehouse. You’ll find your tracking number on the Orders Detail page of your Ebay account. An automated email can also be sent to the email address that you have listed with your Ebay account.
- What if I have a problem with my item? Almost all items are covered by a 30 day warranty through Supreme Solution. Any item which has warranty stated in the description will carry this warranty and the item will be warranted to be free from defects under normal use for a period of 30 days from the original purchase date. Shipping cost to and from will be solely the responsibility of the buyer. Any problems decided not to be defects; such as accidental damage, scratches, or damage because of misuse or abuse of the item will void this warranty.
- When can I expect my order? How long does it take? On a regular basis only 2-3 Business Days from the shipping date for Domestic. You may check at the top of the listing as Ebay provides a Fast N Free delivery estimate for all items sold by supreme solution.
- The retail packaging I received is different than what you have pictured? Specs of my item are rather different than what you have pictured in your listing? In rare situations; the pictures shown of the packaging which comes with an item such as the style or color of the box and or case, may vary from the actual one you receive. Rest assured you are all the time getting an authentic item; but packaging which comes with that item such as the style or color of the box and or case may vary.
- Can I (the buyer) purchase a knife, a tool with a blade on it, or any other item which may be dangerous in nature from you (the seller) if I’m really not 18 years of age? NO. By purchasing any knife, tool which may or may not have a knife blade on it, or any other item which may be dangerous in nature from us (the seller), you (the buyer) certify and warrant that you are at least 18 years of age and are in compliance with all Federal, State, and Local laws and are legally able to purchase and own it. You (the buyer) also certify and warrant that you are legally allowed to receive it at the shipping address (location) that you have provided with your payment. We (the seller) assume ABSOLUTELY NO form of ANY responsibility or LIABILITY for the purchase or use of any knife, tool which may or may not have a knife blade on it, or any other item which may be dangerous in nature that has been purchased from us (the seller) by you (the buyer). Any item mentioned above, or similar to the items mentioned above may also be dangerous in nature, can inflict serious injury and or be fatal / lethal, Will have to never be misused, and Will have to all the time be used with extreme caution. By purchasing the sort of item from us (the seller) you (the buyer) agree and are bound by law to all the above. Stock Code 16465-2
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