Hassle Free, Zero Restocking Fee

At Jewelrypot, our goal is for us to help you find jewelry you love. If you aren’t satisfied with your purchase, you’ll return or exchange the item(s) within 30 days from the date of purchase. The returned merchandise should be shipped back in its original condition, and should include its original tag, packing slip, gift box, and free gifts. Even though we customized the order for you, the sale is final, and non-refundable.

Jewelrypot will refund the full cost of the item EXCLUDING shipping charges. Your refund will be issued to the same method of payment used all the way through the original purchase. We typically issue refunds within 3-5 business days from the date that we receive your return shipment.

Conditions of Returns/Exchanges

• Item cannot be altered or customized from its original design, even by us. Custom orders include, but aren’t limited to: items with engraving, rings which were sized, and personalized jewelry.
• Item should be in an unused condition with no signs of wear, damage, or abuse.
• Item should have the original manufacturers tags attached.
• Item should be packaged with tracking AND insurance, and cannot be poorly packaged.
• Item should be returned with 30 days from the date of purchase

Return Instructions

You will wish to obtain a return RMA number to be able to initiate the return process. There are several ways to receive an RMA Number:

• Message us via eBay
• Open a Returns Case through eBay

Exchanges/Replacements

We take into account that purchasing jewelry online can be difficult especially since you are unable to feel or try it in person- maybe you thought the item was bigger, or longer, or a different finger size. Whatever the case is, our goal is to be sure you find exactly what you have been on the lookout for. We boast a large catalog of over 90,000 unique items, so chances are we most likely have what you are on the lookout for! If you need to exchange/upgrade for a different item or size, simply message us via eBay. We would love the opportunity for a second chance, and to regain your customer satisfaction in replacing what you were to start with unsatisfied with.

Most of our orders ship within 1 business day of when the payment clears. Then again, please check the handling leadtime on eBay to ensure the delivery estimate. Any orders placed and paid after 1 PM Pacfic Time will not be processed until the next business day.

We offer free shipping with a traceable tracking ID for all of our orders. A signature may be required upon delivery for orders over $250. In addition, we only ship to the registered Paypal address.

Once an item is shipped we are unable to cancel, intercept, or redirect the package. If there is an issue with the delivery of your item, please contact the carrier before contacting our customer give a boost to. It is imperative to contact us within 3 days from when the package shows delivered. If you need to cancel the order after placing it, please contact us immediately and We will be able to attempt to cancel the order before shipping it.

Orders that are being shipped to locations outside of the U.S. may be delayed by Custom’s Inspections, and are subject to the destination country’s policies and restrictions on international orders. Buyer pays duties, taxes, and customs clearance fees.

If an item needs to be sized, engraved, or customized please allow for an additional 3-5 business days before your item is shipped. Any customizations are non-refundable per our Return Policy

1 Year Warranty

We try to sell the best quality jewelry here at Jewelrypot. Then again, we take into account that there may be instances where the jewelry you received has a manufacturing defect. We stand 100% in the back of our products, and We will be able to be happy to replace the defective item for you. Our 1 Year Warranty covers all manufacturing defects and issues when it comes to the jewelry that are no affected by general wear, customizations, or damage.

Each warranty claim is reviewed on a case by case basis, please contact us with images and a detailed explanation of the defect readily available.

Ring Sizing

If you would like your ring sized, or are unable to make a choice your ring size on the drop down menu, please kindly contact us. Sizing typically takes 3-5 business days. Not all rings can be sized, and there are sizing restrictions on the range of sizes. We recommending contacting us prior to resolve the feasibility and quote for sizing (frequently does not exceed $20). Here is a ring size chart for international ring size conversions, and a ring sizer chart for you to resolve your ring size.

Engraving

If would like your item engraved, please message us before placing your order. Depending on the number of characters and sides that wish to be engraved, We will be able to quote you an engraving charge (frequently does not exceed $20). Use this guide to make a choice your font. Engraving typically takes 3-5 business days.

We accept Paypal and Major Credit Cards as our primary form of payment. We will be able to ship only to the confirmed Paypal address or Billing address of the Credit Card Holder. Payments should be received within 5 business days of when the item was to start with purchased.

Layaway:  We do offer Layaways, and can customize a layaway program on a case by case basis. Kindly message us here and We will be able to be happy to assist.

Financing: Please apply to Paypal Credit, they are our financing Partners and the highest-rated financing solution on eBay.

History

A family-owned and operated business, Jewelrypot was founded in Los Angeles 10 years ago on a simple premise: shopping for quality jewelry should not be difficult or expensive. We work hard to simplify the buying process, empower and educate our customers and, ultimately help them make a purchase they are going to cherish for a lifetime. Quality. Enduring value. Respect for our customers. At Jewelrypot, we’ve built our company on these principles. You’ll be able to find expert help at every turn, quality jewelry, and hassle-free shipping and returns.

Reputation

We all the time put our customer first, and after operating on eBay for over 10 years, we are honored to be listed as one of the crucial Highest Rated Sellers on eBay. We are proud to boast a feedback score of over 25,000, earning us the reputable Aqua Shooting Star on eBay. Maintaining 99.9% Feedback consistently over the span of ten years means you’re going to get the product, service, and quality you deserve. No matter the cost of the item, we promise to treat each and every one of you with the care and attention that we would with our family. That is our guarantee.

You can all the time message us here through eBay or at any of the numbers below. We typically respond to messages within 24 hours, if you prefer to call us, our friendly and informative customer service team members are available from 10AM-6PM Pacific Standard Time from Monday through Friday.

Ebay:             Click here to message us directly!

We are currently updating our FAQ Page, please remain posted!